FAQs

General FAQs

What is your return policy?

• We have a 15-day return policy starting from the date you receive your item. Please ensure that items are unused and in their original packaging for a full refund.

Do you offer international shipping?

• Yes, we ship internationally! Shipping rates and times will vary depending on the destination.

 How can I track my order?

• Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your package online.

 What payment methods do you accept?

• We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options.

 

Can I change or cancel my order?

• If you need to change or cancel your order, please contact us within 24 hours of placing it. We’ll do our best to accommodate your request before it ships.

 

Product FAQs

How do I know which size to choose?

• We provide a size chart on each product page to help you choose the right size. If you have further questions, feel free to reach out to our customer service.

 Are your products eco-friendly?

• We are committed to sustainability and work with suppliers who prioritize eco-friendly practices. Look for specific product details for more information.

What if an item is out of stock?

• If an item is out of stock, you can sign up for notifications on the product page to be alerted when it becomes available again.

Customer Support FAQs

How can I contact customer support?

• You can reach our customer support team via email at f.mango0314@gmail.com or by filling out the contact form on our website. We aim to respond within 24 hours.

Do you offer gift cards?

• Yes, we offer gift cards! You can purchase them directly from our website and send them to your loved ones.

Shipping FAQs

How long will it take to receive my order?

• Shipping times vary based on your location and the shipping method selected. Typically, orders are processed within 1-3 business days and shipping can take anywhere from 3-10 business days.

What should I do if my order arrives damaged?

• If your order arrives damaged, please contact us immediately with photos of the damage so we can assist you with a replacement or refund.